Question 1

How much does delivery cost?

Accepted Answer

Tashkent city: 20,000 so'm (same-day express 35,000 so'm). Tashkent region: 30,000 so'm. Other regions via BTS: 35,000 so'm. Karakalpakstan and remote areas: 45,000 so'm. Orders over 500,000 so'm ship free.

Question 2

How long does delivery take?

Accepted Answer

Tashkent: 1 day, or the same day for express orders placed before 20:00. Tashkent region: 1–2 days. Regions: 2–4 days. Remote areas: 3–6 days.

Question 3

Is there free delivery?

Accepted Answer

Yes, any order over 500,000 so'm ships free anywhere in Uzbekistan. Same-day express delivery is excluded.

Question 4

Can I collect from the store?

Accepted Answer

Of course, and it's free. Your order is ready in 30 minutes and can be collected from our Bunyodkor store 24/7. You can try things on before you take them.

Question 5

Where is your store?

Accepted Answer

Chilonzor 6-63, Tashkent: Bunyodkor shopping centre, lower floor. By Mirzo Ulugbek metro station and Korzinka, opposite Milliy stadium.

Question 6

What are your opening hours?

Accepted Answer

The store is open 24/7, every day of the year. The call centre works daily from 10:00 to 22:00, and you can message @allmaxshaxsiy on Telegram any time.

Question 7

Why are prices so low? What about quality?

Accepted Answer

We work on a fix-price model: we buy direct in large batches and sell without extra mark-ups. Every batch is checked for seams, buttons and fabric before it goes on sale.

Question 8

Do you take corporate or wholesale orders?

Accepted Answer

Yes. Orders of 10 or more pieces for offices, restaurants or schools get special pricing. Fill in the form on the Services page or call +998 78 555 31 31.

Question 9

How do I place an order?

Accepted Answer

Choose the product, colour and size, add it to the cart and check out. You can also order through Telegram @allmaxshaxsiy or by calling +998 78 555 31 31.

Question 10

Can I order without an account?

Accepted Answer

Yes, your name and phone number are enough. With an account, your order history, wishlist and cashback are kept in one place.

Question 11

How do I track my order?

Accepted Answer

We send an SMS at every step. On the Track an order page, enter your order number (AX-…) and phone number.

Question 12

Can I change or cancel my order?

Accepted Answer

Yes, until it's handed to the courier. Call us or write in the chat. Anything paid online is refunded in full.

Question 13

How can I pay?

Accepted Answer

Click, Payme, Uzum Bank, Uzum Nasiya (pay in instalments), or cash or card on delivery.

Question 14

Can I pay on delivery?

Accepted Answer

Yes, orders up to 3,000,000 so'm can be paid to the courier in cash or by card. Try first, then pay.

Question 15

Can I pay in instalments?

Accepted Answer

Yes, with Uzum Nasiya. Choose it at checkout and your application is reviewed within minutes.

Question 16

How does cashback work?

Accepted Answer

You get 3% back on every purchase, 5% once you've spent 3,000,000 so'm and 7% from 5,000,000 so'm. Cashback activates 14 days after delivery, can cover up to 30% of an order and lasts 365 days. Sale items don't earn cashback.

Question 17

Can I return or exchange an item?

Accepted Answer

Yes, within 10 days of purchase. The item must be unworn with tags and original condition intact. Bring the receipt or order number.

Question 18

What can't be returned?

Accepted Answer

For hygiene reasons, socks and underwear can't be returned or exchanged unless faulty. Trousers that have been hemmed can't be returned either.

Question 19

When will I get my money back?

Accepted Answer

Cash refunds in store are immediate. Card payments are returned by the bank within 1–3 working days (occasionally up to 10). If you prefer, take the amount instantly as cashback.

Question 20

How do I exchange a delivered order?

Accepted Answer

Bring it to the store (24/7) or book a courier through the chat. If the item is faulty the re-delivery is free; otherwise the usual zone rate applies.

Question 21

How do I choose my size?

Accepted Answer

Every product page has a size chart. Measure your chest, waist and hips and compare. Not sure? Send your height and weight in the chat and a manager will pick the size.

Question 22

What if the size doesn't fit?

Accepted Answer

We'll swap it for another size free of charge within 10 days, in store or via courier. You can also try things on at delivery and hand back what doesn't fit.

Question 23

Do you hem trousers?

Accepted Answer

Yes, we hem trousers and jeans for free in store, usually within 30 minutes.

Question 24

Do you have big sizes?

Accepted Answer

Yes: shirts and tees up to 4XL, suits up to 60, trousers up to a 40 waist and shoes up to 46.

FAQ

General

Orders

Delivery

Payment

Returns

Sizes